Selenir is a SaaS platform that automatically triages, categorizes, and routes incoming customer communications — emails and scanned letters — to the correct specialists, enabling faster service and higher straight-through processing (STP) rates.
Selenir reads each incoming message, identifies the sender and intent, matches it against active policies, extracts attachments, and routes the case to the right team with a drafted response. Human-in-the-loop review keeps critical decisions under expert control.
Selenir connects with Microsoft Outlook and Exchange, SharePoint, Dynamics 365, Salesforce, ServiceNow, SAP, Oracle, Workday, and Atlassian Confluence.
Selenir is built by Cloudo AG.
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